Guest Services & Housekeeping Desk Lead

Hilton; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a Housekeeping - Order Taker to manage guest and team member requests efficiently. Responsibilities include overseeing the computerized Work Order System, ensuring rooms are ready for guests, and reacting to emergencies professionally. The ideal candidate should have prior customer service or administrative support experience, alongside preferred housekeeping experience. Join our team to provide exceptional service and maintain high-quality standards.

Qualifications

• Prior customer service or administrative support experience required.
• Housekeeping experience is advantageous.

Responsibilities

• Handle requests from team members and guests effectively.
• Maintain the computerized Work Order System.
• Ensure rooms are ready for the Front Office.
• Respond to emergency calls.
• Coordinate office traffic.
• Maintain positive guest satisfaction.

Skills

Customer service experience

Administrative support

Housekeeping experience

Education

Grade School education

Job description

A leading hospitality company in Dubai is seeking a Housekeeping - Order Taker to manage guest and team member requests efficiently. Responsibilities include overseeing the computerized Work Order System, ensuring rooms are ready for guests, and reacting to emergencies professionally. The ideal candidate should have prior customer service or administrative support experience, alongside preferred housekeeping experience. Join our team to provide exceptional service and maintain high-quality standards.