Guest Services Agent

Minor International; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Abu Dhabi is seeking a Front Office Associate. You will provide excellent guest service, handle inquiries and complaints, process payments, and maintain knowledge of local attractions. Ideal candidates have at least 3 years of experience in hotel front office operations, strong customer service skills, and fluency in English. The position is full-time, requiring flexibility to work various shifts including weekends and holidays.

Qualifications

• Minimum 3 years experience in hotel front office operations.
• Fluency in English required; Arabic language skills a plus.
• Flexibility to work various shifts including weekends and holidays.

Responsibilities

• Provide excellent guest service including efficient check-in/check-out.
• Manage guest inquiries and complaints professionally.
• Process payments and coordinate with other departments.

Skills

Customer service skills

Communication skills

Teamwork

Adaptability

Conflict resolution

Tools

MS Office

Wishnet PMS

Job description

Responsibilities

• Provide excellent guest service including efficient check-in/check-out reservations and a welcoming experience
• Manage guest inquiries requests and complaints professionally and timely
• Process payments post charges and coordinate with other departments to ensure guest satisfaction
• Maintain knowledge of room rates promotions and local attractions
• Follow safety and security procedures while providing concierge-level service

Qualifications

• Preferably Male with pleasant personality with professional appearance and high integrity
• Minimum 3 years experience in hotel front office operations
• Excellent customer service skills; ability to remain calm under pressure
• Fluency in English required; Arabic language skills a plus
• Proficiency in MS Office and property management systems (Wishnet PMS preferred)
• Flexibility to work various shifts including weekends and holidays
• Strong communication teamwork and adaptability skills

Additional Information

• Male Guest-oriented mindset
• Attention to detail
• Team player
• Adaptability
• Conflict resolution
• Organizational skills

Remote Work

No

Employment Type

Full-time