Guest Service Officer -Reception

Accor Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality organization in Dubai is seeking a Guest Service Officer to ensure exceptional service for guests from check-in to departure. The ideal candidate will have a service-focused personality, a diploma or degree in hospitality, and experience with systems like Opera. Fluency in English is required, and knowledge of additional languages is a plus. Join us to create memorable experiences for our guests while promoting hotel facilities and services.

Qualifications

• Service focused personality is essential; experience is an asset.
• Diploma or degree in vocational hospitality or related field.
• Fluency in English; knowledge of additional languages is beneficial.

Responsibilities

• Greet, check-in, respond to requests and settle accounts.
• Initiate personalized experiences for guests.
• Promote hotel facilities and enhance guest stays through up-selling.
• Coordinate with departments to fulfill guest needs.
• Maintain accurate guest records and room status.

Skills

Service focused personality

Fluency in English

Additional languages

Education

Diploma or degree in vocational hospitality

Room Division

Tools

Opera

Job description

Company Description

"Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Guest Service Officer - Reception

First impressions are everything! As a Guest Service Officer - Reception, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What you will be doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up‑selling
• Coordinate with other departments to fulfill guest needs and resolve issues
• Maintain accurate guest records and room status information

Qualifications

Your experience and skills include:

• Service focused personality is essential; experience is an asset
• Diploma or degree in vocational hospitality or Room Division
• Prior experience working with Opera or a related system
• Fluency in English; additional languages are a plus