Guest Service Manager - Front Office

Hilton Worldwide, Inc.; Ras al-Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global hospitality company is seeking a Guest Service Manager for their location in Ras al-Khaimah. The candidate will oversee Guest Service operations, ensuring outstanding service and handling guest needs. Key responsibilities include managing daily operations, monitoring team performance, and enhancing guest experiences. The ideal candidate will have a passion for hospitality, strong leadership skills, and a focus on delivering exceptional service. This role promises growth and the opportunity to work in a team dedicated to outstanding hospitality.

Qualifications

• Passionate about delivering exceptional guest experiences.
• Strong leadership qualities and ability to work in teams.
• Excellent customer service skills.

Responsibilities

• Manage all Guest Service operations to ensure outstanding service.
• Oversee daily operations in all Guest Services departments.
• Monitor and develop team member performance and provide training.

Skills

Exceptional guest experience delivery

Team leadership

Integrity and ethical decision-making

Customer focus

Job description

Job Description - Guest Service Manager - Front Office (HOT0C5O9)

Guest Service Manager - Front Office (HOT0C5O9)

Job Number:

HOT0C5O9

Work Locations:

Hampton by Hilton Marjan Island, Marjan Island Boulevard, Ras Al Khaimah, TBD

Job Description:

A Guest Services Manager is responsible for managing the Guest Services operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Responsibilities:

• Manage all Guest Service operations, including guest luggage and package storage and delivery, message delivery, valet and parking services, gratuity distribution, systems management, budget and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
• Oversee daily operations in all Guest Services departments.
• Manage administrative projects and ensure adherence to established quality standards.
• Monitor and develop team member performance, providing supervision, scheduling, counseling, evaluations, and recognition and reward.
• Monitor and assess service and satisfaction trends, evaluate and address issues, and make improvements accordingly.
• Recruit, interview, and train team members.

Qualifications and Values:

Hilton looks for demonstration of the following values:

• Hospitality – Passionate about delivering exceptional guest experiences.
• Integrity – Doing the right thing, all the time.
• Leadership – Leading in industry and communities.
• Teamwork – Team players in everything we do.
• Ownership – Owning actions and decisions.
• Urgency and discipline – Operating with sense of urgency and discipline.

In addition, Hilton looks for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job Category:

Guest Services, Operations, and Front Office