Guest Service Executive

AccorHotels Middle East; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel company in Dubai seeks a proactive candidate for guest management. Responsibilities include preparing for arrivals, welcoming guests, and managing check-in procedures. Candidates should have experience in a similar role within a 5-star environment and possess strong interpersonal and communication skills. Knowledge of the Opera system is beneficial. This position offers a unique opportunity in a prestigious hotel setting.

Qualifications

• Previous experience in a similar role is an asset in a 5-star hotel setting.
• Strong interpersonal and communication skills with a passion for service.

Responsibilities

• Prepare for daily arrivals in terms of room allocation and check special requests.
• Provide a warm welcome to guests, register and process check-in.
• Accountable for cashiering duties, foreign exchange transactions, and night audits.

Skills

Interpersonal skills

Communication skills

Tools

Opera system

Job description

Company Description

Pullman Dubai Downtown is a cosmopolitan 5-star hotel located in Business Bay district in close proximity to the Burj Khalifa, Dubai Mall and the Dubai Downtown area with stunning views of the Dubai Skyline and Dubai Water Canal.

Job Description

• Prepare for daily arrivals in terms of room allocation and checks traces for any special requests of the guests.
• Provide a warm welcome to the guests, register and process check in for all arrivals and update the guest information in the system.
• Be accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon the departure of the guests.

Qualifications

• Previous experience in a similar role is an asset in a 5 star hotel setting
• Knowledge in Opera system
• Strong interpersonal and communication skills with a passion for service

Additional Information

• Previous experience in a similar role is an asset in a 5 star hotel setting
• Good interpersonal and communication skills with a passion for service