Guest Service Centre Agent

Shangri-La Group; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company is seeking a Guest Service Centre Agent / Telephone Operator in Abu Dhabi. This role is part of an Emiratization Program targeting Emirati candidates only. The successful applicant will excel in client interactions, manage calls, and ensure high service standards. Strong communication skills in both English and Arabic are essential. Join this team to contribute to a luxurious experience in a fast-paced environment.

Qualifications

• Emirati candidates only.
• Excellent command of both spoken and written English and Arabic.
• Independent and self-motivated with strong interpersonal skills.

Responsibilities

• Interact with clients and understand their needs.
• Manage incoming and outgoing calls and connect callers to the appropriate guests.
• Handle emergency calls, maintain call logs, and troubleshoot basic telecommunication issues.

Skills

Attention to detail

Excellent communication skills in English and Arabic

Ability to work in a fast-paced environment

Strong interpersonal skills

Organizational skills

Job description

Guest Service Centre Agent / Telephone Operator (Emiratization Program)

Front Office Traders Hotel Qaryat al Beri Abu Dhabi

We have a great opportunity for Guest Service Centre Agent / Telephone Operator under the Emiratization Program. The successful applicant will be able to communicate effectively and understand what it means to give great service.

What are we looking for

• A high standard of etiquette efficiency and punctuality.
• Attention to detail and a friendly character.

• Emirati candidates only
• Ability to work in a fast-paced environment.
• Constantly strives to deliver a Shangri-La luxury experience.
• Lives and breathes the Shangri-La Values.
• Communicates effectively with colleagues/management.

What will you do

• Interact with clients and understand their needs.
• Manage incoming and outgoing calls connecting callers to the appropriate guests colleagues or departments and provides information or assistance as needed.
• Handle emergency calls maintain call logs and troubleshoot basic telecommunication issues.
• Responsible for wake-up calls directory assistance and guest information.
• Work with colleagues to keep excellent service standards.

• Empathetically listen to client queries/complaints and work with colleagues/Service Manager to find solutions.
• Be prepared to assist other Shangri-La colleagues/departments in a thoughtful manner.
• Independent and self-motivated with strong interpersonal skills.
• Excellent command of both spoken and written English and Arabic.
• Has a keen eye on details strong organizational skills with ability to multi-task.
• Able to work with minimal supervision and quick learner with ability to adapt in a fast-paced environment.
• Empathetically listen to client queries/complaints and work with colleagues/service manager to find solutions.

Traders Hotel Qaryat Al Beri Abu Dhabi

The hotel comprises 301 well-appointed guestrooms and suites. Rooms start at a spacious 32 square metres and feature a stylish design of warm tones and comfortable furnishings. For travellers requiring the highest levels of service and attention the hotel also offers 80 Traders Club rooms on the seventh eighth and ninth floor as well as suites on the first to seventh floor. With a blend of contemporary style and comfortable furnishings Traders Hotel Qaryat Al Beri Abu Dhabi is ideally located in the Qaryat Al Beri complex which houses Shangri-La Hotel Shangri-La Residences CHI The Spa at Shangri-La The Villas by Shangri-La anda Souk.

Shangri-La and Traders Hotel Qaryat al Beri Abu Dhabi is an equal opportunity employer that believes in hiring a diverse workforce and is committed to non‑discrimination on any protected basis or any other basis covered under applicable laws.

Required Experience

Unclear Seniority