Guest Service Agent Gym Emiratis Only - Conrad Abu Dhabi

Hotels; Abu Dhabi; On-site; AED 40,000 - 50,000; Full time

Job summary

A leading global hospitality company in Abu Dhabi is seeking a Guest Service Agent to provide exceptional service from check-in to check-out. The ideal candidate should have previous experience in a customer-focused industry, demonstrate excellent communication skills, and maintain a professional manner. Responsibilities include managing the gym desk, handling guest queries efficiently, and complying with hotel policies. This role promises an engaging work environment focused on hospitality excellence.

Qualifications

• Previous experience in cash handling is advantageous.
• Experience in the hotel or leisure sector is beneficial.
• Conflict resolution experience is a plus.

Responsibilities

• Provide reception services for guests from check-in to check-out.
• Manage the gym desk and achieve positive outcomes from guest queries.
• Comply with hotel security and health regulations.

Skills

Previous experience in a customer-focused industry

Positive attitude and good communication skills

Commitment to delivering a high level of customer service

Ability to multitask

Professional manner

Competent IT proficiency

Job description

What are we looking for

Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Previous experience in a customerfocused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Calm efficient and organized with great attention to detail
• Ability to multitask while maintaining a positive attitude when working with a Guest
• Professional manner with an emphasis on hospitality and guest service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling
• Experience in the hotel leisure and/or entertainment sectors
• Conflict resolution experience

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For over a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from checkin through checkout and complete audits as required.

What will I be doing

As Guest Service Agent you will serve on the Gym team to provide services for Guests to contribute to an overall exceptional experience. A Guest Service Agent truly influences the first impressions of our Guests and therefore are responsible for performing the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Manage the desk in the gym
• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and or other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses
• Demonstrate a knowledge of general product knowledge necessary to perform daily duties
• Use the correct procedures regarding the acceptance of foreign currencies credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments as necessary

EOE/AA/Disabled/Veterans

Required Experience

Unclear Seniority