Guest Service Agent (Arabic speaking)

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel brand is seeking a dedicated Guest Service Agent in Dubai. The role requires fluency in Arabic and English, excellent customer service skills, and the ability to handle guest inquiries. Responsibilities include welcoming guests, processing payments, and coordinating with housekeeping. Ideal candidates have a high school diploma and previous hospitality experience. This full-time position requires flexibility in working hours.

Qualifications

• Fluency in Arabic and English (both written and spoken) is essential.
• Excellent customer service skills with a friendly and professional demeanor.
• Ability to work flexible hours including nights, weekends, and holidays.

Responsibilities

• Welcome and check in guests confirming reservations and issuing room keys.
• Process all types of payments including room charges and credit/debit cards.
• Respond to guest inquiries, requests, and concerns promptly and professionally.

Skills

Fluency in Arabic

Customer service skills

Communication skills

Problem-solving skills

Attention to detail

Organizational skills

Computer proficiency

Education

High school diploma or equivalent

Job description

We are seeking a dedicated and customeroriented Guest Service Agent (Arabic speaking) to join our team in Dubai United Arab Emirates. As the first point of contact for our guests you will play a crucial role in creating memorable experiences and ensuring guest satisfaction throughout their stay.

• Welcome and checkin guests confirming reservations assigning rooms and issuing room keys
• Process all types of payments including room charges cash checks and credit/debit cards
• Handle guest checkouts resolving any late or disputed charges efficiently
• Respond to guest inquiries requests and concerns promptly and professionally
• Coordinate with housekeeping to ensure room readiness for checkins
• Provide information about hotel amenities local attractions and directions to guests
• Manage daily reports including arrivals departures and special requests
• Balance and reconcile cash drawer at the beginning and end of each shift
• Collaborate with other departments to ensure seamless guest experiences
• Assist with additional front desk duties as needed

Qualifications

• Fluency in Arabic and English (both written and spoken) is essential
• Excellent customer service skills with a friendly and professional demeanor
• Strong communication and interpersonal abilities
• Problemsolving skills and the ability to remain calm under pressure
• Attention to detail and organizational skills
• Basic computer proficiency including experience with hotel management software
• Cultural sensitivity and awareness
• Ability to work flexible hours including nights weekends and holidays
• Previous experience in hospitality or customer service is preferred
• Knowledge of hotel operations and procedures
• High school diploma or equivalent

Remote Work

No

Employment Type

Fulltime