Guest Service Agent

Arada; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A vibrant student campus in Sharjah is seeking a Front Desk Ambassador to provide excellent service to residents and visitors. The ideal candidate will greet students and parents, respond to inquiries, and maintain a welcoming atmosphere. Responsibilities include managing daily check-ins, logging service requests, and assisting with events. Strong organizational, communication skills, and a friendly demeanor are essential. This position requires shift rotations and may include weekends or evenings.

Responsibilities

• Greet and assist students, parents, and visitors at reception.
• Respond to general inquiries about campus life, housing, facilities, and procedures.
• Log service requests, complaints, and maintenance issues into the system.
• Perform daily Check-in & Check-out.
• Follow up monthly payment.
• Distribute access cards, keys, or notices as needed.
• Support student events and orientation activities.
• Assist the reservation or leasing team during peak hours.
• Report incidents or behavioral concerns to supervisors.
• Maintain a clean, organized, and welcoming reception area.

Skills

Friendly, approachable, and student-centered attitude

Ability to manage front desk traffic calmly and efficiently

Solid organizational and multitasking abilities

Empathetic and culturally aware communication

Basic administrative and tech skills

Job description

Job Purpose:

To be the welcoming face of the student campus, supporting residents and visitors with excellent service and ensuring a vibrant, safe, and supportive environment.

Scope:

This is a front-facing role with day-to-day interactions with students and staff. Ambassadors assist with general inquiries, handle administrative duties, and daily check-in & check-out, and support engagement activities, and a smooth onboarding experience.

Key Responsibilities:

• Greet and assist students, parents, and visitors at reception.
• Respond to general inquiries about campus life, housing, facilities, and procedures.
• Log service requests, complaints, and maintenance issues into the system.
• Perform daily Check-in & Check-out.
• Follow up monthly payment.
• Distribute access cards, keys, or notices as needed.
• Support student events and orientation activities.
• Assist the reservation or leasing team during peak hours.
• Report incidents or behavioral concerns to supervisors.
• Maintain a clean, organized, and welcoming reception area.

Skills and Competencies:

• Friendly, approachable, and student-centered attitude
• Ability to manage front desk traffic calmly and efficiently
• Solid organizational and multitasking abilities
• Empathetic and culturally aware communication
• Basic administrative and tech skills

Working Conditions:

• Reception-based role with shift rotations as well as SEA desk (including weekends or evenings)
• Interaction-heavy environment; must maintain a professional and positive appearance