Guest Service Agent

Minor International; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain is seeking a guest-focused individual for a front office role in Ras al-Khaimah, UAE. The candidate will be responsible for anticipating guest needs, ensuring high service standards, and maintaining a strong knowledge of hotel services and products. Prior experience in hotel operations is preferred, along with excellent communication skills and proficiency in MS Office. This full-time position requires flexibility to work shifts and weekends. Candidate must possess a strong commitment to customer satisfaction.

Qualifications

• Strong customer service orientation.
• Prior experience in hotel front office operations preferred.
• Fluent in English with excellent communication skills.
• Willingness to work shifts, weekends, and public holidays.
• Proficient in MS Office; familiarity with PMS is a plus.

Responsibilities

• Anticipate guest needs and handle inquiries attentively.
• Maintain knowledge of hotel products and services.
• Ensure high standards of service delivery.
• Take responsibility for guest satisfaction.
• Suggest innovative solutions to enhance guest experiences.
• Develop harmonious relationships with all departments.
• Attend daily briefings and training sessions.

Skills

Customer service focus

Communication skills

Ability to work shifts

Computer skills in MS Office

Tools

Property Management Systems (PMS)

Job description

Responsibilities

• To anticipate guest needs and handle guest inquiries in a helpful and attentive Anantara manner.
• To have a complete knowledge of the hotel product including room types rates relative features and facilities food and beverage outlets and promotions spa and health club and other Anantara properties.
• To take personal responsibility for the service and attitude with which our guest service is being delivered and ensure it meets the highest standard of Anantara at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative suggesting alternatives that meet guest needs in enjoying their Anantara experience.
• To develop a close and harmonious working relationship with all hotel departments
• To attend hotel events daily shift briefings and training to improve professional skills.

Qualifications

• A strong focus on customer service
• Prior experience in hotel front office operations is preferred
• Excellent communication skills; fluency in English is required
• Be able to work shifts weekends and public holidays
• Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred

Remote Work

No

Employment Type

Fulltime