Guest Service Agent

Novotel Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A hospitality establishment in Dubai seeks a passionate Guest Service Agent. Responsibilities include welcoming guests, managing check-in/check-out, and ensuring exceptional guest experiences. The ideal candidate has a strong service-oriented mindset, excellent English communication skills, and familiarity with property management systems. Join us to create memorable moments for our guests in Dubai's vibrant hospitality scene.

Qualifications

• Proven experience as a Guest Service Agent or similar role in hospitality industry.
• Strong service-oriented mindset passionate about guest experiences.
• Excellent verbal and written communication skills in English; other languages are a plus.

Responsibilities

• Welcome guests warmly and provide personalized attention.
• Manage check-in and check-out processes accurately.
• Anticipate guest needs and provide local recommendations.
• Handle inquiries and requests promptly and professionally.
• Collaborate with departments for seamless guest experiences.

Skills

Customer service orientation

Excellent communication skills

Problem-solving skills

Multitasking abilities

Storytelling

Education

High school diploma or equivalent

Higher education in hospitality management

Tools

Property Management Systems (PMS)

Standard office software

Job description

Company Description

OUR COMMITMENT TO DIVERSITY & INCLUSION: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

WHY WORK FOR ACCOR? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Join our dynamic team at Novotel & Adagio Premium Dubai Al Barsha as a Guest Service Agent. We're seeking an enthusiastic and customer-focused individual to create exceptional experiences for our guests.

• Welcome guests with a warm, friendly demeanor and provide personalized attention throughout their stay
• Efficiently manage check-in and check-out processes, ensuring accuracy and attention to detail
• Anticipate guest needs and offer tailored recommendations for local attractions, dining, and activities
• Handle guest inquiries, requests, and concerns promptly and professionally
• Process reservations, room assignments, and billing with precision
• Collaborate with other departments to ensure seamless guest experiences
• Maintain up-to-date knowledge of hotel services, promotions, and local area information
• Assist with concierge services, including arranging transportation and making reservations
• Ensure the lobby and front desk areas are clean, organized, and inviting at all times
• Adhere to all hotel policies, procedures, and safety standards

Qualifications

• Proven experience as a Guest Service Agent or in a similar customer-facing role in the hospitality industry
• Strong service-oriented mindset with a passion for delivering exceptional guest experiences
• Excellent communication skills in English, both verbal and written; additional languages are a plus
• Proficiency in property management systems (PMS), preferably Opera Cloud or similar
• Ability to connect with guests through storytelling and anticipation of needs
• Strong problem-solving skills and ability to handle challenging situations with tact and diplomacy
• Detail-oriented with excellent organizational and multitasking abilities
• Flexible and willing to work various shifts, including nights, weekends, and holidays
• Basic computer skills and familiarity with standard office software
• In-depth knowledge of Dubai's attractions, culture, and local amenities
• Positive attitude and ability to work effectively in a fast-paced, team-oriented environment
• High school diploma or equivalent; higher education in hospitality management is a plus