Guest Service Agent

IBIS; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a Guest Service Agent to provide exceptional service to guests. Responsibilities include check-in, responding to requests, and enhancing guests' experiences. The ideal candidate has a service-focused personality, fluency in English and Arabic, related experience in a 5-star hotel, and relevant educational qualifications. This role offers opportunities for personal growth and a commitment to diversity and inclusion.

Benefits

Employee benefit card with discounted rates

Learning programs through our Academies

Opportunity for talent development

Participation in Corporate Social Responsibility activities

Qualifications

• Service focused personality is essential.
• Prior experience with Opera / Opera cloud is an asset.
• Fluent in English & Arabic; other languages are a plus.
• Bachelors or diplomas/certifications are required.
• Experience in a 5* hotel is a must.

Responsibilities

• Greet, check-in, respond to requests, and settle accounts.
• Add a personalized experience for guests.
• Promote hotel facilities and enhance guest stays.

Skills

Service focused personality

Experience with Opera / Opera cloud

Fluency in English

Fluency in Arabic

Additional languages

Education

Bachelors or diplomas/certifications

Job description

Company Description

"Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/.

Job Description

Guest Service Agent

First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Greet, check-in, respond to requests, and settle accounts while providing exceptional service.
• Take the initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

Qualifications

Your experience and skills include:

• Service focused personality is essential; experience is an asset.
• Prior experience working with Opera / Opera cloud or a related system.
• Fluency in English & Arabic; additional languages are a plus.
• Bachelors or diplomas/certifications are required.
• Worked in 5* Hotel or relevant experience is a must with in Hotel industry.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.