Guest Rooms Controller & Front Desk Strategist

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A premier hospitality group in Dubai is seeking a dedicated Front Desk Manager to ensure high standards of service and guest satisfaction. The ideal candidate will have a degree in tourism & hotel management, excellent communication skills, and be passionate about providing exceptional guest experiences. This full-time position offers the opportunity to thrive in a dynamic environment while working closely with various departments to maintain operational excellence.

Qualifications

• Ability to handle multiple tasks and guest requests.
• Maintain high standards of personal appearance and grooming.
• Manage strict safekeeping of guest personal data.

Responsibilities

• Block VIP & RA rooms 7 days out based on standards.
• Ensure seamless communication with the Housekeeping Department.
• Respond positively to guest queries.

Skills

Guest service passion

Excellent communication skills

Highly organized

Strong problem-solving abilities

Teamwork

Fluency in English

Education

Degree from School for Tourism & Hotel Management

Tools

Micros-Fidelio Property Management System

Microsoft Office (Word, Excel, PowerPoint)

Job description

A premier hospitality group in Dubai is seeking a dedicated Front Desk Manager to ensure high standards of service and guest satisfaction. The ideal candidate will have a degree in tourism & hotel management, excellent communication skills, and be passionate about providing exceptional guest experiences. This full-time position offers the opportunity to thrive in a dynamic environment while working closely with various departments to maintain operational excellence.