Guest Reservations Specialist: Elevate the Guest Experience

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent hotel chain in Dubai is seeking an entry-level position focused on processing reservations and providing exceptional customer service. The role involves handling reservations, accommodating guests' needs, and explaining hotel policies. Ideal candidates should possess a high school diploma, with no prior work or supervisory experience necessary. Join a welcoming and diverse team, and contribute to creating memorable experiences for guests. This role is essential for supporting hotel operations and enhancing customer satisfaction.

Responsibilities

• Process reservation requests, changes, and cancellations.
• Identify guest needs and determine room type.
• Verify room availability and explain cancellation policies.
• Follow sales techniques to maximize revenue.

Education

High school diploma or G.E.D. equivalent

Job description

A prominent hotel chain in Dubai is seeking an entry-level position focused on processing reservations and providing exceptional customer service. The role involves handling reservations, accommodating guests' needs, and explaining hotel policies. Ideal candidates should possess a high school diploma, with no prior work or supervisory experience necessary. Join a welcoming and diverse team, and contribute to creating memorable experiences for guests. This role is essential for supporting hotel operations and enhancing customer satisfaction.