Guest Reservations Specialist: Elevate Service & Upsell

Fujairah Rotana Resort & Spa; Fujairah Emirate; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Fujairah is seeking a passionate Reservations Agent to manage guest room reservations, ensure high levels of customer service, and promote hotel facilities. The ideal candidate will possess a diploma in hospitality and prior experience in hotel reservations, along with excellent English proficiency. This role offers opportunities to build relationships and deliver exceptional guest experiences.

Qualifications

• Previous experience in hotel reservations is required.
• Excellent written and oral proficiency in English is mandatory.
• Additional language skills are an asset.

Responsibilities

• Process and confirm guest room reservations.
• Maintain communication on all reservations.
• Promote good public relations and maximize business.
• Organize visa requests for hotel guests.

Skills

Customer service

Communication skills

Computer literacy

Proactive personality

Education

Diploma or degree in hospitality

Job description

A luxury hotel in Fujairah is seeking a passionate Reservations Agent to manage guest room reservations, ensure high levels of customer service, and promote hotel facilities. The ideal candidate will possess a diploma in hospitality and prior experience in hotel reservations, along with excellent English proficiency. This role offers opportunities to build relationships and deliver exceptional guest experiences.