Guest Reservations Specialist

St. Regis; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel brand in Abu Dhabi is seeking a Reservations Agent. This role involves processing reservation requests and changes, verifying room availability, and addressing guest inquiries. Candidates should have a high school diploma and a customer service-oriented approach. No related work experience is required, making it an ideal entry-level opportunity. Join a dedicated team committed to providing exceptional service and enriching experiences for guests.

Qualifications

• No related work experience required.
• No supervisory experience required.
• No specific license or certification needed.

Responsibilities

• Process reservation requests and changes received via phone, fax, or mail.
• Verify availability of room types and rates.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special guest requests.
• Follow proper escalation procedures for guest concerns.

Education

High school diploma or G.E.D. equivalent

Job description

A luxury hotel brand in Abu Dhabi is seeking a Reservations Agent. This role involves processing reservation requests and changes, verifying room availability, and addressing guest inquiries. Candidates should have a high school diploma and a customer service-oriented approach. No related work experience is required, making it an ideal entry-level opportunity. Join a dedicated team committed to providing exceptional service and enriching experiences for guests.