Guest Reservations & Loyalty Specialist

AccorHotels Middle East; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a Reservations Agent to manage all aspects of room bookings and enhance guest experiences. You will handle incoming requests, promote loyalty programs, and professionally resolve guest inquiries. Ideal candidates should possess a high school diploma, customer service experience in a hotel setting, and strong communication skills. A degree in Hospitality Management is preferred. This role offers an opportunity to thrive in a vibrant work environment.

Qualifications

• Proven experience in a reservations or customer service role, preferably in a hotel environment.
• Ability to manage multiple tasks efficiently and prioritize in a fast-paced environment.
• Fluency in English, knowledge of additional languages is a plus.

Responsibilities

• Handle all incoming and outgoing room reservation requests.
• Provide exceptional communication and sales skills.
• Recognize potential clients and VIP guests for personalized service.
• Promote Accor loyalty programs and hotel promotions to guests.

Skills

Communication skills

Sales skills

Customer service

Multi-tasking

Education

High school diploma

Degree in Hospitality Management

Job description

A leading hospitality company in Dubai is seeking a Reservations Agent to manage all aspects of room bookings and enhance guest experiences. You will handle incoming requests, promote loyalty programs, and professionally resolve guest inquiries. Ideal candidates should possess a high school diploma, customer service experience in a hotel setting, and strong communication skills. A degree in Hospitality Management is preferred. This role offers an opportunity to thrive in a vibrant work environment.