Guest Request Runner - The Mangroves Abu Dhabi, LXR Hotels & Resorts (Pre-Opening)

Hilton Worldwide, Inc.; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Abu Dhabi is seeking a Guest Request Runner for its pre-opening team at The Mangroves Abu Dhabi. This role involves delivering guest requests, supporting housekeeping and front office operations, and maintaining stock levels of guest amenities. Ideal candidates have a service-driven mindset, strong communication skills, and a passion for hospitality. Flexibility to work shifts in a dynamic environment is required.

Qualifications

• A positive, service-driven mindset and genuine passion for hospitality.
• Strong communication skills and the ability to multitask in a fast-paced environment.
• Previous hotel or customer-service experience is an advantage, but not essential.

Responsibilities

• Promptly deliver guest requests such as amenities, linens, and special items.
• Support both Housekeeping and Front Office by coordinating guest needs.
• Monitor and maintain stock levels of guest amenities.
• Assist with special room setups or guest preferences.
• Maintain cleanliness in all service and storage areas.

Skills

Service-driven mindset

Strong communication skills

Ability to multitask

Job description

Job Description - Guest Request Runner - The Mangroves Abu Dhabi, LXR Hotels & Resorts (Pre-Opening)

Job Number

HOT0C5A6

Work Locations

LXR Eastern Mangroves Abu Dhabi Al Salam Street - Al Kheeran Eastern Mangroves District UAE

Join the pre-opening team of The Mangroves Abu Dhabi, LXR Hotels & Resorts, and help us shape an extraordinary luxury experience from day one. As a Guest Request Runner, you will play a vital role in delivering timely, thoughtful, and high-quality service that enhances every guest stay.

What will I be doing?

Promptly deliver guest requests such as amenities, linens, and special items, ensuring exceptional service in line with LXR and Hilton brand standards.

Support both Housekeeping and Front Office by coordinating and communicating guest needs efficiently.

Monitor and maintain stock levels of guest amenities, ensuring items are clean, well-presented, and readily available.

Assist with special room setups or guest preferences, paying close attention to detail and personalization.

Maintain cleanliness and organization in all service and storage areas.

Represent The Mangroves Abu Dhabi with professionalism, courtesy, and a strong guest-focused attitude.

What are we looking for?

A positive, service-driven mindset and genuine passion for hospitality.

Strong communication skills and the ability to multitask in a fast-paced environment.

Previous hotel or customer-service experience is an advantage, but not essential.

Flexibility to work shifts and support a dynamic pre-opening environment.