Guest Relations Supervisor

Nathan HR Human Resources; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A well-established property management company in Dubai is seeking a Guest Relations Supervisor to lead a team, ensuring exceptional guest interactions and managing communications. The ideal candidate will have a hospitality background, strong leadership skills, and excellent communication abilities. This role involves training the team, overseeing all guest communications, and resolving inquiries efficiently. A dynamic work environment promises growth and challenges.

Qualifications

• Solid background in hospitality and guest relations.
• Demonstrated experience managing and leading teams.
• Excellent verbal and written communication skills.

Responsibilities

• Supervise and train the communications/guest relations team.
• Oversee guest-facing communications for professionalism.
• Resolve escalated guest inquiries or complaints.

Skills

Leadership

Communication

Multitasking

Customer service

Tools

CRM platforms

MS Office Suite

Job description

Job Title: Guest Relations Supervisor
Working Hours: 48 hours per weekReports To: Operations Manager

About the Company

A well-established property management company in the UAE, specializing in the short-term rental market, is expanding its team. With a rapidly growing portfolio of over 600 properties across Dubai and other emirates, the company is recognized for its deep local market knowledge, operational excellence, and high service standards.

Job Summary

We are seeking a dynamic and highly organized Communication Supervisor with a strong hospitality and guest relations background. The ideal candidate is a confident leader who can manage a communications team, uphold professional boundaries, and ensure top-tier guest interactions. This role demands exceptional multitasking skills, composure under pressure, and superior written and verbal communication abilities.

Key Responsibilities

• Supervise, train, and motivate the communications/guest relations team to maintain high performance standards aligned with brand tone and guidelines.
• Oversee all guest-facing communications (calls, emails, messages) to ensure clarity, accuracy, and professionalism.
• Resolve escalated guest inquiries or complaints efficiently and empathetically.
• Develop, implement, and refine communication protocols, scripts, and response templates.
• Monitor team KPIs and guest satisfaction metrics; generate and present performance reports to the Operations Manager.

Qualifications

• Solid background in hospitality and guest relations.
• Demonstrated experience managing and leading teams with a balanced, firm approach.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking capabilities.
• Ability to stay composed and lead effectively in high-pressure situations.
• Proficient in CRM platforms, communication tools, and MS Office Suite.