Guest Relations Specialist – 5-Star Resort (Multilingual)

Mövenpick Hotels & Resorts; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A premier hotel resort in Ras Al Khaimah seeks a Guest Relations Officer to ensure memorable experiences for guests. The ideal candidate has at least 1 year of experience in a five-star setting, excellent networking skills, and proficiency in Opera. Multi-lingual abilities, particularly in Arabic, German, Russian, or French, are an advantage. This position offers attractive benefits including discounts across Accor properties and opportunities for professional development.

Benefits

Employee benefit card with discounts

Learning programs

Opportunities for talent development

Involvement in Corporate Social Responsibility activities

Qualifications

• Minimum 1 year of experience as Guest Relations in a 5 Star Resort in UAE.
• Multi-lingual skills are an advantage.
• Strong networking skills with a focus on relationship building.

Responsibilities

• Greet and check-in guests while providing exceptional service.
• Initiate personalized guest experiences.
• Promote hotel facilities and enhance guest stay through up-selling.

Skills

Guest relations

Multi-lingual (Arabic, German, Russian, French)

Networking skills

Tools

Opera

Job description

A premier hotel resort in Ras Al Khaimah seeks a Guest Relations Officer to ensure memorable experiences for guests. The ideal candidate has at least 1 year of experience in a five-star setting, excellent networking skills, and proficiency in Opera. Multi-lingual abilities, particularly in Arabic, German, Russian, or French, are an advantage. This position offers attractive benefits including discounts across Accor properties and opportunities for professional development.