Guest Relations Officer - UAE National

FAIRMONT; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hotel in Abu Dhabi is looking for a front office professional to provide exceptional service from check in to check out. The role involves being the first point of contact for guests and completing various front office tasks daily. Candidates should have a minimum of 2 years experience in a similar role in a 5-star luxury hotel, strong communication skills, and a passion for customer service. Knowledge in MS Office and Opera system is essential.

Qualifications

• Minimum 2 years of experience in a similar role in a 5-star luxury hotel.
• Ability to work under pressure and multitask.

Responsibilities

• Deliver excellent service from check in to check out.
• Be the first point of contact for guests and visitors.
• Complete a variety of front office tasks daily.
• Provide local information about neighborhood attractions.

Skills

Customer service

Multitasking

Strong communication skills

Tools

MS Office

Opera

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Deliver excellent service, from check in to check out and everywhere in between.
• Be the first point of contact for guests and visitors.
• Be responsible for completing a wide variety of front office tasks, which will ensure every day is different.
• Provide guests and visitors with local information from your vast array of knowledge regarding the neighborhood attractions and amenities.

Qualifications

• Minimum experience of two years in a similar role in 5-star Luxury Hotel.
• Knowledge in MS Office and Opera system.
• The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required.
• Strong verbal and written communication skills and pride in personal presentation.
• A people person who is able to make genuine connections with their colleagues and guests.
• A genuine passion for customer service with a strong focus on always making our guest’s feel welcome during their stay.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.