Guest Relations Officer - Emiratis

Independent Food; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A hospitality company in the UAE is seeking a highly qualified Guest Relation Officer for SHALWA. The role involves effective communication with guests, addressing queries, and maintaining excellent public relations to enhance guest experiences. Candidates should possess strong interpersonal skills and a commitment to service excellence. This position is integral to ensuring that guests have a pleasant stay and positive interactions, representing the company's values and commitment to quality service.

Qualifications

• Experience in hospitality or customer service roles is preferred.
• Strong interpersonal skills to interact positively with guests.
• Ability to work in a fast-paced environment.

Responsibilities

• Maintain effective communication with departments for smooth service delivery.
• Extend personal service and attention to all guests.
• Address and resolve guest queries promptly.

Skills

Effective communication

Customer service

Public relations

Social skills

Job description

Driven to create unique home‑grown food concepts that bring people together, the Independent Food Company is a UAE‑based hospitality company with multiple concepts under its umbrella – SALT, Parker’s, Grind, Somewhere, Public, Shalwa, Soil and Kumo.

We are presently seeking to hire a highly qualified Guest Relation Officer for SHALWA where he/she will be responsible for effective communication, promotion and maintenance of good relations with the guests.

ESSENTIAL FUNCTIONS

• Maintains effective communication with all related departments to ensure a smooth service delivery.
• Extends personal service and attention to all guests.
• Ensures that the guest is allocated the accommodation he/she is expecting.
• Supplies information and responds to guest queries.
• Deals promptly, efficiently and pleasantly with any queries.
• Daily printing, reviewing actioning reports.
• Establishes, promotes and maintains good public relations and enhance sales for the restaurants.
• To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
• To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
• To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
• To adhere to rules and regulations at all times.
• To report any equipment failures/problems to the Maintenance Department.
• To pass any maintenance requests to the Maintenance Department.
• To participate in any Training/Developments schemes as recommended by senior management.
• To assist the Manager in any task outlined/detailed by him/her.
• To comply with any reasonable request made by management to the best of your ability.
• To ensure that the standards required by Law and by Management are maintained at all times in the areas specified above.