Guest Relations Officer

Subarashi Real Estate; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality establishment in Dubai seeks a Guest Relations Officer to create memorable experiences for guests. The ideal candidate will possess excellent communication skills and a commitment to outstanding service. Responsibilities include welcoming guests, managing inquiries, coordinating with departments, and enhancing guest experiences. Candidates should have prior experience in hospitality, fluency in English, and attention to detail. Competitive salary starts at 4k, with possible bonuses.

Qualifications

• Prior experience in a guest relations or customer service role in the hospitality industry.
• Fluency in English; knowledge of additional languages is a plus.
• Strong organisational skills with attention to detail.

Responsibilities

• Welcome guests upon arrival, providing information about the hotel and its amenities.
• Handle guest inquiries and complaints with professionalism.
• Coordinate with housekeeping and maintenance to ensure guest rooms are prepared.
• Maintain knowledge of local attractions to provide recommendations.
• Assist in organizing guest activities and events.

Skills

Communication Skills

Customer Service Orientation

Problem-Solving Abilities

Attention to Detail

Technical Proficiency

Tools

Hotel Management Software

Microsoft Office Suite

Job description

We are seeking a dedicated and professional Guest Relations Officer to join our dynamic team in Dubai, UAE. The ideal candidate will be responsible for creating memorable experiences for our guests and ensuring their needs are met with the highest level of service. As a Guest Relations Officer, you will be the first point of contact for our guests, providing them with a warm welcome and assisting them throughout their stay. This role requires excellent communication skills, attention to detail, and a passion for hospitality. You will work closely with various departments to ensure that all guest requests are fulfilled promptly and efficiently, contributing to the overall success of our establishment.

Responsibilities:

1. Welcome guests upon arrival, providing them with information about the hotel and its amenities.
2. Handle guest inquiries and complaints with professionalism and courtesy, ensuring a swift resolution.
3. Coordinate with housekeeping and maintenance to ensure guest rooms are prepared to the highest standards.
4. Maintain an up-to-date knowledge of local attractions, events, and services to provide guests with recommendations.
5. Assist in organizing guest activities and events, enhancing their overall experience.
6. Collect feedback from guests to improve service quality and guest satisfaction.
7. Manage guest accounts and billing inquiries, ensuring accuracy and confidentiality.
8. Collaborate with the front desk team to streamline check-in and check-out processes.
9. Participate in training sessions and team meetings to continuously improve service delivery.

Preferred Candidate:

1. Exceptional interpersonal skills, with the ability to build rapport with guests and team members.
2. Strong problem-solving skills, with a proactive approach to addressing guest needs.
3. Ability to work in a fast-paced environment while maintaining a positive attitude.
4. Prior experience in a guest relations or customer service role within the hospitality industry.
5. Fluency in English; knowledge of additional languages is a plus.
6. Proficient in using hotel management software and Microsoft Office Suite.
7. Strong organisational skills with attention to detail.
8. A passion for providing outstanding service and creating memorable guest experiences.
9. Willingness to work flexible hours, including weekends and holidays.

Basic is 4k - bonuses

Skills

• Communication Skills: Excellent verbal and written communication skills are essential for interacting with guests and team members, ensuring clarity and professionalism in all exchanges.
• Customer Service Orientation: A strong commitment to providing exceptional service, anticipating guest needs, and going above and beyond to ensure satisfaction.
• Problem-Solving Abilities: The ability to think quickly and resolve issues effectively, ensuring guest concerns are addressed promptly and efficiently.
• Attention to Detail: Meticulous attention to detail is crucial in maintaining high standards of service and ensuring guest experiences are flawless.
• Technical Proficiency: Familiarity with hotel management systems and reservation software, as well as proficiency in Microsoft Office applications, to manage guest information and communications effectively.