Guest Relations Officer

Hyatt; Dubai; On-site; AED 24,000 - 36,000; Full time

Job summary

A leading hotel chain is seeking a Guest Relations Officer to deliver exceptional service and manage the guest relations department. The role involves enhancing guest satisfaction and requires prior experience in hospitality. Ideal candidates will be well-versed in communication and guest services.

Qualifications

• Minimum 2 years of work experience as Guest Relations in a hotel.
• Well-developed communication and customer relations skills.

Responsibilities

• Manage guest relations department as an independent profit center.
• Ensure maximum guest satisfaction through effective planning and organization.

Skills

Communication

Customer Relations

Education

Diploma in Hospitality or Tourism Management

Job description

You will be responsible to provide an excellent and consistent level of service to your guests at the time of arrival.

The Guest Relations Officer is responsible to assist the Front Office team in managing the guest relations department as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the Guest Relations operation and administration.

Diploma/ qualification in Hospitality or Tourism Management

Minimum 2 years of work experience as Guest Relations in a hotel.

Well-developed communication and customer relations skills.