Guest Relations Manager at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

IHG Hotels & Resorts; Ras Al Khaimah; On-site; AED 120,000 - 160,000; Full time

Job summary

A global hospitality company located in Ras al-Khaimah is seeking a dedicated Guest Relations Manager. You will be the main point of contact for VIP guests, manage their feedback, and ensure all departments are aligned with their needs. The ideal candidate should possess excellent communication skills and a strong commitment to exceptional service. The role offers a competitive salary and various benefits including discounts, training, and a supportive work culture.

Benefits

Competitive salary

Room discounts

Training programs

Full uniform

Responsibilities

• Serve as the main point of contact for VIP Guests.
• Seek feedback from customers and respond to queries promptly.
• Manage and resolve guest complaints.
• Coordinate with departments on guest relations matters.

Skills

Excellent verbal and written communication skills

Ability to deal with difficult interactions

Managerial experience in customer service

Flexibility in responding to work situations

Passion for delivering exceptional guest service

Job description

Responsibilities

• Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements
• Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner
• Keeping close contact with guests for feedback, complaints and compliments – and following it up
• Managing, recording and resolving guest or customer complaints promptly
• Keeping other operating departments in the loop with important guest relations matters – from Food and Beverage and Maintenance to Housekeeping and Front Office

Qualifications

• Excellent verbal and written communication skills
• Ability to deal with difficult interactions and work under pressure
• Managerial experience working in a customer service function
• Flexibility to respond to a variety of different work situations
• A passion for delivering an exceptional level of guest service

Benefits

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.