Guest Relations Manager at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

IHG Hotels & Resorts; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel group in Ras Al Khaimah is seeking a Guest Relations Manager to ensure exceptional service standards for VIP guests. The ideal candidate will possess excellent communication skills, managerial experience, and a passion for guest satisfaction. This position offers a competitive salary, various benefits, and a supportive environment tailored for professional growth.

Benefits

Competitive salary

Full uniform provided

Impressive room discounts

Comprehensive training programs

Qualifications

• Excellent communication skills essential to interact with guests.
• Experience in handling difficult customer interactions required.
• Previous managerial experience in a service role is necessary.

Responsibilities

• Serve as the main point of contact for VIP guests.
• Respond to customer feedback and resolve complaints promptly.
• Keep departments informed about important guest relations matters.

Skills

Excellent verbal and written communication skills

Ability to deal with difficult interactions

Managerial experience in customer service

Flexibility to respond to different work situations

Passion for exceptional guest service

Job description

Overview

Our reputation is built on delivering exceptional guest experiences. We’re searching for a Guest Relations Manager capable of delivering a truly personal service to leave our guests satisfied every single time they stay with us.

Responsibilities

• Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements
• Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner
• Keeping close contact with guests for feedback, complaints and compliments – and following it up
• Managing, recording and resolving guest or customer complaints promptly
• Keeping other operating departments in the loop with important guest relations matters – from Food and Beverage and Maintenance to Housekeeping and Front Office

What We Need from You

• Excellent verbal and written communication skills
• Ability to deal with difficult interactions and work under pressure
• Managerial experience working in a customer service function
• Flexibility to respond to a variety of different work situations
• A passion for delivering an exceptional level of guest service

What You Can Expect from Us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don\'t quite meet every single requirement, but still believe you\'d be a great fit for the job? We\'ll never know unless you hit the 'Apply' button. Start your journey with us today.