Guest Relations Agent Quality Executive

Marriott Hotels Resorts; Abu Dhabi Emirate; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company is seeking Guest Experience Experts in Abu Dhabi to create memorable experiences for guests. Responsibilities include addressing guest needs, assisting with luggage, and ensuring a professional environment. Candidates must possess a high school diploma and demonstrate the ability to lift and move objects safely. This role welcomes individuals with diverse backgrounds, emphasizing teamwork and non-discrimination.

Qualifications

• Ability to maintain professionalism and confidentiality.
• Capable of lifting and transporting weights up to 50 lbs.
• Must be able to stand, walk, and move about for extended periods.

Responsibilities

• Guide guests through their entire stay, ensuring a memorable experience.
• Process operational needs and address guest requests effectively.
• Assist guests with luggage and service transactions as needed.

Education

High school diploma or G.E.D. equivalent

Job description

Description

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in there are a few things that are critical to success: creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform personal appearance and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit or walk for an extended time; move through narrow confined or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands‑on approach to work (move, lift, carry, push, pull and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees including bending, twisting, pulling and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and the greatest strength lies in the rich blend of culture, talent and experiences of our associates. We are committed to non‑discrimination on any protected basis including disability, veteran status or other basis protected by applicable law.

Required Experience

Unclear Seniority