Guest Relation Executive

Kerzner International Management; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A premier hospitality company in Dubai is seeking a Guest Relation Executive to enhance the arrival experience for guests. The role involves greeting guests, providing exceptional service, and resolving inquiries in a five-star hotel environment. Candidates should have a high school education and 1-2 years in similar positions, along with a strong commitment to customer service and effective communication skills. Join a team focused on delivering unforgettable experiences and ensuring guest satisfaction.

Qualifications

• Minimum High School Graduate or general education degree.
• 1-2 years in a similar position in a five-star hotel.
• Experience in handling point of sale (POS) terminals.

Responsibilities

• Creates positive, memorable, and efficient guest interactions within the hotel lobby.
• Proactively greets guests, identifying needs and fulfilling appropriately.
• Manages queuing system and procedures in accordance with property policies.

Skills

Customer service orientation

Effective communication

Interpersonal skills

Attention to detail

Teamwork

Flexibility

Education

High School Graduate or general education degree

Tools

Point of Sale (POS) terminals

Job description

Guest Relation Executive (18259)

Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.

Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai’s endless dunes and rich culture.

About The Role

Guest Relation Executive is responsible in welcoming and initiating the overall first impression of our guest’s arrival experience. This position proactively welcomes and engages with our guests, enhancing their experience by fielding inquiries, promoting our vast array of amenities, and facilitating welcoming and efficient interactions. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

Key Duties and Responsibilities

• Creates positive, memorable, and efficient guest interactions within the hotel lobby.
• Provides engaging, entertaining, and inspiring guest service; meeting or exceeding property standards.
• Proactively greets guests within the lobby environment, identifying needs and fulfilling appropriately.
• Monitors traffic flow and guest queues within lobby; directing guests as appropriate to minimize wait times.
• Manages queuing system and procedures in accordance with property policies.
• Actively identifies, acknowledges, and resolves guest concerns following service recovery protocols.
• Identifies sales opportunities and promotes premium rooms, suites, and amenities to guests.
• Maintains comprehensive and accurate knowledge of groups, events, amenities, outlets, and general information.
• Appropriately utilizes tablet devices to perform key transactions and display products/services to guests.
• Exceeds standards for personal appearance and grooming at all times.
• Supports on the up-selling program and promotion happening.

Experience & Educational Requirements

• Minimum High School Graduate or general education degree
• 1-2 years in similar position in a five-star hotel
• Experience in handling point of sale (POS) terminals
• Strong orientation towards customer service
• Initiative and Commitment to Achieve
• Attention to Detail & Quality
• Teamwork
• Effective Communication
• Hard working
• Flexible
• Adaptable
• Interpersonal skills

Join a team that is warm,caring, connected and empoweredto create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.