Guest Operations Manager

Hilton Worldwide, Inc.; Dubai; On-site; AED 183,000 - 258,000; Full time

Job summary

A leading hospitality company is seeking a Guest Operations Manager in Dubai to oversee the effective management of hotel operations, ensuring revenue targets are met and guest satisfaction is prioritized. Candidates should possess a degree in Hotel Management and demonstrate strong leadership skills with commercial acumen. Responsibilities include managing budgets, providing effective leadership, and ensuring compliance with service standards. Experience in the hotel industry is preferred.

Qualifications

• Experience in managing budgets, revenue proposals and forecasting results.
• In-depth knowledge of the hotel / leisure / service sector.
• Accountable and resilient.

Responsibilities

• Manage hotel operations to exceed revenue and guest satisfaction targets.
• Assist in developing hotel budgets and strategic goals.
• Provide leadership to the hotel management team.

Skills

Strong commercial acumen

Leadership skills

Ability to work under pressure

Knowledge of hotel property management systems

Experience in Food and Beverage or Rooms Management

Education

Degree or diploma in Hotel Management

Job description

Job Description - Guest Operations Manager (HOT0C7BP)

Guest Operations Manager

Job Number:

HOT0C7BP

Work Locations

Hilton Garden Inn Dubai Jumeirah, Al Mina Road Dubai 1

Responsibilities

A Guest Operations Manager is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets.

• Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
• Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
• Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
• Respond to audits that are completed by the company to ensure continual improvement is achieved
• Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
• Comply and exceed hotel and company Service Standards
• Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
• Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
• Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
• Hold regular briefings and communication meetings with the HOD team

Qualifications and Requirements

A Guest Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviours, skills, and values that follow:

• A degree or diploma in Hotel Management or equivalent
• Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management
• Experience in managing budgets, revenue proposals and forecasting results
• In-depth knowledge of the hotel / leisure / service sector
• Strong leadership skills to effectively manage and motivate the team to achieve high level of performance and exceed targets
• Accountable and resilient
• Ability to work under pressure

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of the hotel property management systems
• Previous experience in the same or similar role

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!