Guest Experience Specialist: Make Every Stay Unforgettable

Novotel Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A hospitality establishment in Dubai seeks a passionate Guest Service Agent. Responsibilities include welcoming guests, managing check-in/check-out, and ensuring exceptional guest experiences. The ideal candidate has a strong service-oriented mindset, excellent English communication skills, and familiarity with property management systems. Join us to create memorable moments for our guests in Dubai's vibrant hospitality scene.

Qualifications

• Proven experience as a Guest Service Agent or similar role in hospitality industry.
• Strong service-oriented mindset passionate about guest experiences.
• Excellent verbal and written communication skills in English; other languages are a plus.

Responsibilities

• Welcome guests warmly and provide personalized attention.
• Manage check-in and check-out processes accurately.
• Anticipate guest needs and provide local recommendations.
• Handle inquiries and requests promptly and professionally.
• Collaborate with departments for seamless guest experiences.

Skills

Customer service orientation

Excellent communication skills

Problem-solving skills

Multitasking abilities

Storytelling

Education

High school diploma or equivalent

Higher education in hospitality management

Tools

Property Management Systems (PMS)

Standard office software

Job description

A hospitality establishment in Dubai seeks a passionate Guest Service Agent. Responsibilities include welcoming guests, managing check-in/check-out, and ensuring exceptional guest experiences. The ideal candidate has a strong service-oriented mindset, excellent English communication skills, and familiarity with property management systems. Join us to create memorable moments for our guests in Dubai's vibrant hospitality scene.