Guest Experience Specialist - Luxury Hotel Front Desk

21c Museum Hotels; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain seeks a Front Office Associate in Abu Dhabi to deliver excellent service to guests throughout their stay. Candidates should have a minimum of two years in a similar role within a 5-star luxury hotel environment, strong communication skills, and the ability to multitask in a fast-paced setting. Proficiency in MS Office and Opera systems is essential. This role offers a dynamic work environment where genuine connections with guests are paramount.

Qualifications

• Minimum two years' experience in a similar role in a 5-star luxury hotel.
• Strong verbal and written communication skills and pride in personal presentation.
• Ability to work under pressure and resolve issues quickly.

Responsibilities

• Deliver excellent service, from check in to check out.
• Be the first point of contact for guests and visitors.
• Provide local information regarding attractions and amenities.

Skills

Customer Service

Communication Skills

Multitasking

Local Knowledge

Tools

MS Office

Opera system

Job description

A luxury hotel chain seeks a Front Office Associate in Abu Dhabi to deliver excellent service to guests throughout their stay. Candidates should have a minimum of two years in a similar role within a 5-star luxury hotel environment, strong communication skills, and the ability to multitask in a fast-paced setting. Proficiency in MS Office and Opera systems is essential. This role offers a dynamic work environment where genuine connections with guests are paramount.