Guest Experience Specialist - Front Desk & Concierge

NOVOTEL; Abu Dhabi; On-site; AED 110,000 - 147,000; Full time

Job summary

A leading hotel chain in Abu Dhabi is seeking a Guest Service Agent to ensure a memorable experience for guests. Responsibilities include managing front desk activities, handling inquiries, and maintaining high standards of guest relations. Ideal candidates should have a service-focused personality, relevant experience, and fluency in English. This role emphasizes customer satisfaction and operational excellence.

Qualifications

• Experience in the hotel industry is required.
• Prior experience with relevant systems is an asset.
• Fluency in English is essential; additional languages are a plus.

Responsibilities

• Manage front desk activities including check-in and check-out.
• Handle guest inquiries and ensure satisfaction.
• Maintain cleanliness of the front desk area.

Skills

Service-focused personality

Fluency in English

Guest relations

Education

Bachelor's degree or equivalent

Tools

Opera or related system

Job description

A leading hotel chain in Abu Dhabi is seeking a Guest Service Agent to ensure a memorable experience for guests. Responsibilities include managing front desk activities, handling inquiries, and maintaining high standards of guest relations. Ideal candidates should have a service-focused personality, relevant experience, and fluency in English. This role emphasizes customer satisfaction and operational excellence.