Guest Experience Specialist - Front Desk & Concierge

Minor International; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Abu Dhabi is seeking a Front Office Associate. You will provide excellent guest service, handle inquiries and complaints, process payments, and maintain knowledge of local attractions. Ideal candidates have at least 3 years of experience in hotel front office operations, strong customer service skills, and fluency in English. The position is full-time, requiring flexibility to work various shifts including weekends and holidays.

Qualifications

• Minimum 3 years experience in hotel front office operations.
• Fluency in English required; Arabic language skills a plus.
• Flexibility to work various shifts including weekends and holidays.

Responsibilities

• Provide excellent guest service including efficient check-in/check-out.
• Manage guest inquiries and complaints professionally.
• Process payments and coordinate with other departments.

Skills

Customer service skills

Communication skills

Teamwork

Adaptability

Conflict resolution

Tools

MS Office

Wishnet PMS

Job description

A leading hospitality company in Abu Dhabi is seeking a Front Office Associate. You will provide excellent guest service, handle inquiries and complaints, process payments, and maintain knowledge of local attractions. Ideal candidates have at least 3 years of experience in hotel front office operations, strong customer service skills, and fluency in English. The position is full-time, requiring flexibility to work various shifts including weekends and holidays.