Guest Experience Specialist - Front Desk

Studio M Hotel Al Barsha; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A premier hospitality provider in Dubai is looking for a Front Desk Agent to ensure guests receive a warm welcome and exceptional service during their stay. You will efficiently handle check-in and check-out, respond to guest inquiries, and maintain accurate guest records. This role requires strong communication skills and a commitment to customer satisfaction, while contributing to a memorable experience for all guests. If you are passionate about hospitality, we encourage you to apply.

Responsibilities

• Deliver efficient and courteous service to ensure high customer satisfaction.
• Greet guests by name and escort them to their rooms.
• Assist guests with inquiries about hotel activities.
• Stay informed about hotel information and local services.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Job description

A premier hospitality provider in Dubai is looking for a Front Desk Agent to ensure guests receive a warm welcome and exceptional service during their stay. You will efficiently handle check-in and check-out, respond to guest inquiries, and maintain accurate guest records. This role requires strong communication skills and a commitment to customer satisfaction, while contributing to a memorable experience for all guests. If you are passionate about hospitality, we encourage you to apply.