Guest Experience Specialist

Hyatt Centric Jumeirah Dubai; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hotel in Dubai is seeking a Guest Services Officer who will manage multiple tasks while creating a positive first impression for guests. The ideal candidate should have a high school diploma, strong customer service skills, and be proficient in Arabic. This role requires a professional phone etiquette and the ability to handle confidential information with integrity. Candidates must thrive in a fast-paced environment and have a passion for hospitality.

Qualifications

• Proven experience as a receptionist, front desk representative, or similar role preferred.
• Ability to manage time efficiently and prioritize tasks.
• Ability to handle sensitive and confidential information with integrity.

Responsibilities

• Create a positive first impression for clients, visitors, and staff.
• Ensure smooth daily operations.
• Manage multiple tasks in a fast-paced environment.

Skills

Strong verbal and written communication skills in Arabic

Professional phone etiquette

Customer service-oriented mindset

Strong organizational skills

Attention to detail

Education

High school diploma or equivalent

Additional certifications or coursework in office administration

Tools

MS Office (Word, Excel, Outlook)

Job description

A prestigious hotel in Dubai is seeking a Guest Services Officer who will manage multiple tasks while creating a positive first impression for guests. The ideal candidate should have a high school diploma, strong customer service skills, and be proficient in Arabic. This role requires a professional phone etiquette and the ability to handle confidential information with integrity. Candidates must thrive in a fast-paced environment and have a passion for hospitality.