Guest Experience Specialist

Marriott Hotels Resorts; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in Abu Dhabi is seeking a dedicated individual to process guest calls and requests. The successful candidate will handle a variety of inquiries, ensuring excellent guest service while following established company policies. No prior experience is required beyond a high school diploma, making this an ideal opportunity for entry-level applicants looking to start a career in hospitality. The role involves clear communication and the ability to develop positive relationships with guests and team members.

Qualifications

• No related work experience required.
• No supervisory experience required.
• No specific license or certification needed.

Responsibilities

• Answer and process all guest calls and requests.
• Monitor busy lines and follow up with guests.
• Maintain confidentiality of proprietary information.

Education

High school diploma or G.E.D. equivalent

Job description

A leading hotel chain in Abu Dhabi is seeking a dedicated individual to process guest calls and requests. The successful candidate will handle a variety of inquiries, ensuring excellent guest service while following established company policies. No prior experience is required beyond a high school diploma, making this an ideal opportunity for entry-level applicants looking to start a career in hospitality. The role involves clear communication and the ability to develop positive relationships with guests and team members.