Guest Experience & Operations Associate

Miral Experiences; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading entertainment company in Abu Dhabi is looking for a Guest Services Associate to ensure a positive experience for all guests. Responsibilities include greeting guests, managing queue lanes, and assisting with purchases using a computerized Point of Sale system. Ideal candidates should have a higher secondary education and some communication skills. Previous retail and customer service experience is desirable. Adaptability to work outdoors in various weather conditions is a must.

Qualifications

• Higher secondary or equivalent education.
• Moderate verbal communication skills.
• Basic knowledge of cash handling.

Responsibilities

• Greet and welcome guests in a professional manner.
• Assist guests with purchases and questions.
• Manage and maintain queue lanes and entrances.
• Sell tickets via a computerized POS system.
• Collect payments through various methods.
• Upsell products and services to enhance revenue.
• Conduct guest surveys and handle complaints.
• Respond to emergency situations ensuring guest safety.

Skills

Verbal communication skills

Cash handling skills

Good communication skill

Education

Higher secondary or equivalent

Job description

A leading entertainment company in Abu Dhabi is looking for a Guest Services Associate to ensure a positive experience for all guests. Responsibilities include greeting guests, managing queue lanes, and assisting with purchases using a computerized Point of Sale system. Ideal candidates should have a higher secondary education and some communication skills. Previous retail and customer service experience is desirable. Adaptability to work outdoors in various weather conditions is a must.