Guest Experience Manager

AccorHotel; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in Ras al-Khaimah is seeking an experienced Guest Experience Manager. The role involves establishing quality standards and guiding the operations team to ensure exceptional guest satisfaction while targeting profitability. Candidates must have experience in hotel management, strong team management skills, and a passion for enhancing guest experience. The position is full-time and requires a willingness to work shifts, including weekends and public holidays.

Qualifications

• Previous experience in hotel management at a Supervisor or Management level is required.
• Passion for guest interaction and exceeding guest expectations.
• Proven experience in managing a team is essential.
• Willingness to work shifts, weekends, and holidays.
• Valid Responsible Service of Alcohol certificate is necessary.

Responsibilities

• Establish quality and standards to exceed guest expectations.
• Guide and mentor the Operations team to ensure total guest satisfaction.
• Target profitability while maintaining high standards.
• Create and maintain business reports reflecting operational movement.
• Formulate strategies, policies, and standard operating procedures.

Skills

Guest focus

Team management

Conflict resolution

Interaction with guests

Operational knowledge

Tools

Opera

Job description

A unique opportunity exists for an experienced hospitality professional with exceptional guest focus to be a Guest Experience Manager.

Working within our operations team you will establish quality and standards expectations and metrics to ensure the team and operation perform at the highest level to exceed the expectations of the guest.

You will guide and mentor the Operations team to ensure total guest satisfaction

Target profitability for the business whilst maintaining high standards

Create and maintain business reports reflecting operational movement

Ensure that strategies policies standard operating procedures and practices are formulated and ensure that effective conflict resolution enables meeting financial and service quality targets

Qualifications

• Previous experience working in a hotel environment is necessary at a Supervisor or Management level
• A passion for interacting with people and a desire to go above and beyond to assist our guests.
• Proven experience in managing a team.
• Opera knowledge
• Willingness to work shifts weekends and public holidays as part of the job role
• Have a valid Responsible Service of Alcohol certificate

Remote Work

No

Employment Type

Full-time