Guest Experience Leader - Front Office Manager

AccorHotel; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in Abu Dhabi is seeking an experienced Front Office Manager. The role includes leading the front office team, enhancing guest satisfaction, managing operations, and ensuring compliance with hotel policies. Candidates must have 5+ years in front office management, strong leadership skills, and a proven track record in delivering exceptional guest service. The position is fulltime and requires fluent English, with additional languages being an advantage.

Qualifications

• Minimum of five years of experience in a front office management role in a hotel environment.
• Proven track record of delivering exceptional guest service and achieving operational excellence.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead mentor and motivate the front office team to deliver exceptional guest service.
• Develop and implement training programs to enhance team performance and knowledge.
• Conduct regular performance evaluations and provide constructive feedback.
• Schedule and manage staff effectively to ensure optimal coverage.
• Ensure all guest interactions are handled professionally and efficiently.
• Resolve guest complaints and issues promptly and effectively.
• Maintain a high level of guest satisfaction through proactive service and attention to detail.
• Implement and monitor guest feedback systems to identify areas for improvement.
• Oversee all front office operations including check-in/check-out, reservations and guest inquiries.
• Ensure compliance with hotel policies and procedures.
• Manage room inventory and maximize occupancy rates.
• Monitor and manage front office budgets and expenses.
• Work closely with housekeeping, reservations and sales departments.
• Maintain effective communication with all hotel departments.
• Prepare and present regular reports on front office performance.
• Participate in hotel meetings and contribute to strategic planning.
• Ensure the safety and security of guests and staff.
• Implement and enforce emergency procedures.
• Maintain a safe and clean working environment.

Skills

Leadership and team management

Guest service excellence

Communication skills

Problem-solving abilities

Job description

A leading hotel chain in Abu Dhabi is seeking an experienced Front Office Manager. The role includes leading the front office team, enhancing guest satisfaction, managing operations, and ensuring compliance with hotel policies. Candidates must have 5+ years in front office management, strong leadership skills, and a proven track record in delivering exceptional guest service. The position is fulltime and requires fluent English, with additional languages being an advantage.