Guest Experience Leader - Front Office

IHG Hotels & Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a Front Office Manager to oversee daily operations and ensure exceptional service delivery. You will manage team performance and address guest concerns, fostering a positive work environment. Ideal candidates should possess strong leadership skills and experience in Front Office roles, with knowledge of hotel PMS software. This role offers competitive salary and benefits, making it a great opportunity to join a dynamic team dedicated to guest satisfaction.

Benefits

Competitive salary

Benefits package

Qualifications

• Experience in a leadership role within Front Office/Guest Services.
• Strong knowledge of IHG Guest Love measurement tools.
• Ability to manage high guest volumes while maintaining personalized service.

Responsibilities

• Manage daily operations to ensure exceptional service delivery.
• Support overall property performance and strategic objectives.
• Address guest and colleague concerns and complaints.
• Monitor departmental performance against financial targets.

Skills

Leadership

Communication

Problem-solving

Customer service

Tools

OPERA PMS

Job description

A leading hotel chain in Dubai is seeking a Front Office Manager to oversee daily operations and ensure exceptional service delivery. You will manage team performance and address guest concerns, fostering a positive work environment. Ideal candidates should possess strong leadership skills and experience in Front Office roles, with knowledge of hotel PMS software. This role offers competitive salary and benefits, making it a great opportunity to join a dynamic team dedicated to guest satisfaction.