Guest Experience Lead — Front Office Supervisor

Accor Hotels; Dadna; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury beach resort in the United Arab Emirates is seeking a Front Office Supervisor to ensure exceptional guest experiences. This role involves overseeing daily front office operations, mentoring staff, and managing guest inquiries. The ideal candidate should have at least 3 years of supervisory experience, leadership skills, and proficiency in Opera Cloud PMS. Candidates with multilingual abilities are preferred. The position requires flexibility to work various shifts in a multicultural environment while embracing the spirit of luxury service.

Qualifications

• Minimum 3 years supervisory experience in hotel front office.
• Proficiency in Opera Cloud PMS required.
• Multilingual skills preferred, especially Arabic, Russian, and English.

Responsibilities

• Oversee daily front office operations including check-in/out processes.
• Lead, train, and mentor front office staff.
• Collaborate with Duty Manager on staffing schedules.

Skills

Leadership skills

Excellent communication

Problem-solving skills

Customer-focused mindset

Multilingual skills

Education

High school diploma

Bachelor's degree in Hospitality Management

Tools

Opera Cloud PMS

Microsoft Office suite

Job description

A luxury beach resort in the United Arab Emirates is seeking a Front Office Supervisor to ensure exceptional guest experiences. This role involves overseeing daily front office operations, mentoring staff, and managing guest inquiries. The ideal candidate should have at least 3 years of supervisory experience, leadership skills, and proficiency in Opera Cloud PMS. Candidates with multilingual abilities are preferred. The position requires flexibility to work various shifts in a multicultural environment while embracing the spirit of luxury service.