Guest Experience Lead — Front Desk & Team Coaching

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality group in Dubai seeks a motivated Manager to oversee the guest check-in process and ensure quality service delivery. You will process payments, manage guest requests, and assist in staff training and development. The ideal candidate should possess strong communication skills and a high school diploma. This role emphasizes customer satisfaction and adherence to company policies, ensuring a positive atmosphere for both guests and staff.

Qualifications

• Experience in customer service and handling guest requests.
• Proven ability to manage conflicts and provide solutions.
• Ability to train and motivate staff.

Responsibilities

• Process guest check-ins and payments efficiently.
• Assist management in training and evaluating staff.
• Maintain confidentiality of proprietary information.

Skills

Customer service

Communication

Problem-solving

Education

High school diploma or G.E.D. equivalent

Job description

A leading hospitality group in Dubai seeks a motivated Manager to oversee the guest check-in process and ensure quality service delivery. You will process payments, manage guest requests, and assist in staff training and development. The ideal candidate should possess strong communication skills and a high school diploma. This role emphasizes customer satisfaction and adherence to company policies, ensuring a positive atmosphere for both guests and staff.