Guest Experience & Events Manager - Elevate Service

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Dubai is looking for a skilled individual with at least 2 years of management experience. The role emphasizes providing high-quality guest services, resolving complaints, and planning events. Candidates must be fluent in English and Arabic, possess good computer skills, and be capable of inspiring staff. Employees enjoy benefits such as free stays at other hotels and discounts worldwide.

Benefits

Free stays at 25hours hotels

Generous discounts at partner bars and restaurants

Exciting staff parties

Qualifications

• At least 2 years of management experience in a similar role.
• Hands-on experience in hospitality event development.
• Ability to resolve complaints calmly and professionally.
• Good command of MS Office and hotel systems.

Responsibilities

• Prepare activities for hotel guests as per SOP.
• Handle customer complaints and feedback.
• Design customer service programs and events.
• Supervise daily Guest Services operations.
• Train and provide feedback to subordinates.
• Ensure compliance with Health and Safety standards.

Skills

Management experience

Customer service skills

English fluency

Arabic fluency

Event planning

Computer literacy

MS Office skills

Job description

A leading hospitality company in Dubai is looking for a skilled individual with at least 2 years of management experience. The role emphasizes providing high-quality guest services, resolving complaints, and planning events. Candidates must be fluent in English and Arabic, possess good computer skills, and be capable of inspiring staff. Employees enjoy benefits such as free stays at other hotels and discounts worldwide.