Guest Experience Concierge: VIP Service & Local Insights

Jebel Ali International Hotels L.L.C; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hospitality organization in Dubai is seeking an Experience Concierge to enhance guest services and overall experience. Responsibilities include greeting guests, managing reservations, and providing personalized recommendations. The ideal candidate has a diploma in hospitality management, 1-2 years of experience in a 5-star hotel, and strong communication skills. This role offers an opportunity to work in a renowned establishment and foster lasting relationships with guests.

Qualifications

• 1-2 years’ working in a 5-star hotel on a similar role.
• Intermediate English; additional languages preferred.

Responsibilities

• Greet and assist guests as they arrive at the resort.
• Handle guest inquiries and requests promptly and courteously.
• Confirm and manage restaurant reservations and transportation arrangements.

Skills

Guest service excellence

Communication

Problem-solving

Education

Diploma in hospitality management or equivalent

Tools

Microsoft Office

OPERA / Protel PMS systems

Job description

A prestigious hospitality organization in Dubai is seeking an Experience Concierge to enhance guest services and overall experience. Responsibilities include greeting guests, managing reservations, and providing personalized recommendations. The ideal candidate has a diploma in hospitality management, 1-2 years of experience in a 5-star hotel, and strong communication skills. This role offers an opportunity to work in a renowned establishment and foster lasting relationships with guests.