Guest Experience Concierge

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a dedicated Guest Relations Associate to greet guests and assist with their needs during their stay. Responsibilities include addressing inquiries, resolving complaints, and coordinating special services for VIP guests. Candidates should have previous customer service experience, strong communication skills, and the ability to multitask in a fast-paced environment. This is a full-time position without remote work options.

Qualifications

• Previous experience in a customer service role preferably within the hospitality industry.
• Strong verbal and written communication skills in English.
• Ability to remain calm and professional in high-pressure situations.

Responsibilities

• Greet guests upon arrival and assist with check-in procedures.
• Act as a point of contact for guests throughout their stay.
• Handle guest complaints and issues effectively.
• Coordinate special services for VIP guests.
• Complete administrative tasks related to guest relations.

Skills

Excellent communication and interpersonal skills

Strong problem-solving abilities

Ability to multitask

Proficiency in relevant computer applications

Positive attitudes and teamwork

Job description

A leading hospitality company in Dubai is seeking a dedicated Guest Relations Associate to greet guests and assist with their needs during their stay. Responsibilities include addressing inquiries, resolving complaints, and coordinating special services for VIP guests. Candidates should have previous customer service experience, strong communication skills, and the ability to multitask in a fast-paced environment. This is a full-time position without remote work options.