Guest Experience Agent — Front Desk & Concierge

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading international hotel chain in Dubai is seeking a candidate for a guest service role. Responsibilities include answering guest requests via phone and managing various communications. The ideal candidate will have a high school diploma and a focus on customer service with no prior experience necessary. This role involves assisting guests with amenities and ensuring their satisfaction throughout their stay.

Qualifications

• No related work experience required.
• No supervisory experience required.
• None required for license or certification.

Responsibilities

• Answer and process guest requests via various communication methods.
• Operate switchboard and process wake-up calls.
• Provide information about amenities and assist with internet access.

Education

High school diploma or G.E.D. equivalent

Job description

A leading international hotel chain in Dubai is seeking a candidate for a guest service role. Responsibilities include answering guest requests via phone and managing various communications. The ideal candidate will have a high school diploma and a focus on customer service with no prior experience necessary. This role involves assisting guests with amenities and ensuring their satisfaction throughout their stay.