Guest Contact Coordinator

Dorchester Collection; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel collection seeks a Guest Contact Coordinator in Dubai. This role involves managing guest experiences while promoting the company's culture and values. Candidates should have 2-3 years of experience in luxury hotels and a passion for exceptional customer service. The position comes with competitive benefits, including a salary package and company-provided accommodations. Join us to enhance guest satisfaction and contribute to our team's success.

Benefits

Competitive Salary Package

Complimentary stays with breakfast

50% off at bars and restaurants

Meals on Duty

Private Medical Insurance

Life Insurance

Flight Allowance every 24 months

Shared Company Accommodation

Transportation to and from work

Uniform with complimentary laundry

Service Charge

Qualifications

• 2–3 years of experience in a similar capacity at luxury hotels.
• Proven previous experience in a customer-service role is an advantage.

Responsibilities

• Contribute to the Dorchester Collection culture and values.
• Manage administrative and technical requirements for seamless guest experience.
• Answer calls and connect to relevant parties.
• Maintain departmental systems and procedures accurately.
• Fulfill special requests and communicate with departments.

Skills

Customer service drive

Outstanding communication skills

Excellent multitasking skills

Active listening skills

Knowledge of technology

Fluency in English

Skills in Arabic, French, Mandarin or Spanish

Relationship driven

Education

Relevant professional qualifications or hotel school diploma

Job description

Job Title

Contract Type

Permanent

Status

Full time

Position Overview

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Contact Coordinator you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award‑winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you’ll get

• Competitive Salary Package
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Flight Allowance every 24 months
• Shared Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

What you’ll do

• You will greatly contribute to the processes and activities that create and promote the Dorchester Collection culture, values and bring the Company Philosophy “We Care” to life ensuring our employees and guests receive nothing but the best experience.
• Proactively manage all administrative and technical requirements to ensure seamless guest experience.
• Answer external and internal calls to the standard laid down and connect to the relevant parties during their day.
• Accurately maintain departmental systems, procedures, and logbooks, respond to emergency procedures and take, record and deliver guest wake‑up calls, all to ensure our guests receive nothing but the best experience.
• Fulfill special requests such as taking messages, printing and helping on special occasions.
• Communicate with other departments and the extended hotel team to maintain alignment.
• Apply the values of Passion, Personality, Respect, Working Together and Creativity to your daily work and continue to build our legacy.

The items shared are the essence of a day in the life of a Guest Contact Coordinator but we’ll provide you with specifics on how we care for our hotel.

What you’ll bring

• You’ll bring your unique personality and passion to the role and the team.
• Customer service drive with outstanding communication and active listening skills.
• Excellent problem‑solving and multitasking skills. Relationship driven.
• Excellent knowledge of the use of technology.
• Strong communication skills with a customer‑service and business ethic.
• Fluency in English; skills in Arabic, French, Mandarin or Spanish are beneficial.
• Relevant professional qualifications or hotel school diploma and 2–3 years of experience in a similar capacity at luxury hotels.
• Proven previous experience in a similar or relevant customer‑service role is an advantage.

Job Location

United Arab Emirates

Location

Dubai

Hotel

The Lana

Division & Department

Rooms – Operators

Reference

2025-5987

Hotel

The Lana

Reference

2025-5987