Groups & Events Sales Executive

AccorHotel; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

A leading hotel chain in Dubai is seeking an experienced professional for their event planning team. This role requires strong organisational and communication skills, with a preference for candidates having experience in hotel sales. The ideal candidate will manage client relationships, organize events, and ensure smooth operations while working in a dynamic environment. Benefits include employee hotel stays and generous discounts at various locations.

Benefits

Free employee stays at 25hours hotels

Generous dining and hotel booking discounts

Great offers from cooperation partners

Fun staff parties

Qualifications

• 12 years of experience preferred in hotel sales, event planning, or reservations.
• Flexibility to work evenings/weekends for events.
• Proficient in hotel systems and MS Office.

Responsibilities

• Respond to group and event enquiries professionally.
• Prepare tailored proposals for clients.
• Coordinate with various departments for event alignment.
• Provide onsite event support.

Skills

Organisational skills

Communication

Time-management

Attention to detail

Education

Experience in hotel sales or event planning

Tools

MS Office

Opera

Delphi

Job description

How does your working day look like

• Receive and respond to all group and event enquiries (Rooms and F&B) in a timely and professional manner.
• Qualify leads by assessing client requirements, budget, and potential.
• Maintain detailed records of all enquiries using the relevant CRM or event management system.
• Prepare tailored proposals and pricing based on client needs and hotel standards.
• Conduct site inspections and presentations to convert leads into confirmed bookings.
• Prepare and issue contracts ensuring terms and conditions are clearly communicated and agreed upon.
• Follow up with clients to secure confirmation and deposits within required timeframes.
• Act as the main point of contact for the client from confirmation to execution.
• Gather all necessary event details and input into the BEO (Banquet Event Order) system.
• Coordinate with relevant departments (kitchen, service, AV, housekeeping, etc.) to ensure all aspects of the event are aligned with client expectations.
• Organise pre-event meetings (internal and/or with the client) as needed.
• Provide onsite support on the day(s) of the event to ensure smooth delivery.
• Liaise with the client during the event and resolve any issues promptly.
• Conduct post-event follow-up and collect feedback.
• Ensure all relevant systems are updated with accurate information (blocking space, updating forecasts, generating reports).
• Achieve individual and team sales targets (conversion rates, revenue, upsell).
• Support invoicing and payment follow-up in collaboration with finance.

Qualifications :

Your personality counts more than your CV

• Experience in hotel sales, event planning, or reservations (12 years preferred).
• Strong organisational and time-management skills.
• Excellent communication and interpersonal abilities.
• High level of accuracy and attention to detail.
• Proficiency in MS Office and hotel systems (Opera, Delphi, or similar).
• Flexibility to work evenings/weekends when required for events.
• A team player with a proactive and service-minded attitude.

Additional Information :

What's in it for you

• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
• Benefit from great offers from our numerous cooperation partners
• Be part of our hilarious staff parties and much more...

Work Details

Remote Work : No

Employment Type : Full-time