GRMS Technician

IHG Hotels & Resorts; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A global hospitality company in Ras al-Khaimah is seeking a proactive GRMS Technician to ensure the efficient operation of GRMS components and maintain health and safety standards. The ideal candidate will have a bachelor’s degree in computer science and effective communication skills. This role offers a competitive salary along with training and various benefits designed to enhance work-life balance. Join us to make a difference in the hospitality industry.

Benefits

Competitive salary

Impressive room discounts

Comprehensive training programs

Qualifications

• Bachelor's degree in computer science from a reputed institution.
• Effective communication skills to interact with management and colleagues.
• Strong analytical skills demonstrated through spreadsheet usage.
• Knowledge of hotel technology principles and practices.

Responsibilities

• Ensure all work follows safe practices and procedures.
• Respond to work requests concerning Health and Safety.
• Operate and maintain all GRMS components and cabling.
• Maintain optimum performance of GRMS equipment by following preventive maintenance.
• Keep detailed daily logbook highlighting problems and solutions.

Skills

Effective verbal and written communication skills

Strong analytical and statistical skills

Strong knowledge of hotel technology principles

Effective presentation and consulting skills

Education

Bachelor’s degree in computer science

Job description

Reliable hardware and seamless software are at the heart of every day-to-day IHG experience. To keep things running smoothly, we’re searching for a proactive and passionate GRMS Technician to make sure our computers are installed properly, working efficiently and safe from any cyberthreats. Sound familiar?

A little taste of your day-to-day:

• Ensures all work follows safe work practices and procedures
• Responds immediately to all work requests which concern Health and Safety
• Responds to guest requests promptly in a professional and courteous manner
• Operates, maintains, and programs all GRMS components and cabling
• Ensures the optimum performance of all GRMS equipment and servers by effectively following the preventive maintenance routine
• Evaluates and appropriately respond to equipment usage and energy efficiency
• Completes all work orders with due diligence
• Maintains a daily logbook highlighting problems, solutions, and activities
• Maintain GRMS shop drawings and programming files for each room type
• Maintain equipment catalogue and tagging directories
• Completes tasks as assigned by the IT Director or its delegate
• Maintains health and safety documentation and records for the assigned area
• Reports and documents potential safety hazards
• Participates as directed in the emergency response team

What We need from you:

• A bachelor’s degree in computer science from a reputed institution
• Effective verbal and written communication skills
• Strong analytical and statistical skills demonstrated through previous experience of use of spreadsheets
• Strong knowledge of hotel technology principles and practices
• Familiarity with organization design models and decision-making framework
• Effective presentation, communication, consulting and interpersonal/consensus-building skills to provide information to management and colleagues

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.