Global Logistics & Customer Service Lead

Antal International; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A global leader in metal flow engineering seeks a Customer Service Executive for Logistics in Ras Al Khaimah. The successful candidate will manage cross-border shipments, finalize documentation, coach staff, and negotiate freight costs, ensuring top-notch customer service. This role is crucial for maintaining compliance with customs regulations and supporting both sales and customer needs. Candidates should have experience in logistics and customs procedures.

Responsibilities

• Track and monitor cross-border activities of Shipment.
• Finalize Letter of Credit, Prepare Tender BID & Performance Bond.
• Prepare bill of lading Invoices, Packing List & Certificate of Origin.
• Well versed in RAK Custom Formalities.
• Train and coach staff on shipping transactions.
• Led the team in developing systems to minimize loss and maximize performance.
• Negotiate freight cost via Sea, Air and Road shipment.
• Evaluate supplier’s performance and flexibility.
• Prepare Tender documents, Quotation and Purchase order.
• Maintain high Customer service standards.
• Entertain after sales complaints and investigate charges.
• Supervise External Inspector and prepare required documents.
• Use different Incoterms to track the shipment.
• Support sales and customer service.

Job description

A global leader in metal flow engineering seeks a Customer Service Executive for Logistics in Ras Al Khaimah. The successful candidate will manage cross-border shipments, finalize documentation, coach staff, and negotiate freight costs, ensuring top-notch customer service. This role is crucial for maintaining compliance with customs regulations and supporting both sales and customer needs. Candidates should have experience in logistics and customs procedures.